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Frequently Asked Questions

 

Which browser should I use to access Anixter.com?

Anixter.com is best viewed with Microsoft Explorer 8.0 or higher, Google Chrome 35.0 or higher, Safari 6.0 or higher or Firefox 28.0.

Does Anixter cut wire and cable?

Products without standard lengths can be cut to the length that you require. For these products, simply enter the required length in the quantity field and add that product to the shopping cart and checkout. Available lengths and required minimum quantities are displayed with the product information on Anixter.com.


You can also contact Customer Service at 1-888-264-9874 or click “Chat” to discuss your wire and cable needs. Read more about our valued added services.

Does Anixter offer contract or volume pricing?

Please contact Customer Service at 1-888-264-9874 or chat with us online regarding contract and volume pricing options.

Does Anixter handle sales tax exemptions?

If you are eligible for sales tax exemptions, please provide us with your completed tax exemption documents. While your tax exemption status is being processed, you will be charged sales tax on Anixter.com purchases. After your tax status has been approved, Anixter will refund the sale tax you have paid and your will not be charged tax on subsequent Anixter.com purchases.

How long does it take to process an order?

Orders placed on Anixter.com are typically processed within one business day. Orders received during non-business hours will be processed the next business day.

What shipping/delivery options are available?

Parcel shipments can be sent regular ground, 2 business days, or next business day. For non-parcel shipments, Anixter offer LTL and other shipping options. Please contact Customer Service at 1-888-264-9784 or chat with us online for more details on your shipping options.

Which payment methods are accepted by Anixter.com?

Anixter.com accepts payment by credit cards issued in the United States from Visa, Mastercard or American Express.

What is quantity break pricing?

Quantity break pricing is a price discount based upon the quantity purchased.

What is multiple parts search?

Multiple parts search allows you to quickly search for many products at once. Simply enter a set of either manufacturer part numbers or Anixter part numbers into the search box, separated by a comma for each part number.

What is a product bundle?

A product bundle is a collection of products grouped together for easy sourcing and ordering.

Does Anixter ship outside of the United States?

Anixter has locations in 300 cities in more than 50 countries.  If you are located outside the United States, click here to find your nearest sales location. Currently, credit card orders placed on Anixter.com can only be shipped within the United States. 

What are website cookies?

Website cookies are small text files that a website or its service provider transfers to your devices, such as mobile devices or computers through your web browser (if you allow) that enables the websites or service providers’ systems to recognize your browser and capture and remember certain information. This can include whether you clicked on particular links or pages, or read pages on the site months or even years ago.


We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction; so that we can offer a better website experiences and tools in the future. This helps us make your experience more convenient, personal and relevant.


Please refer to Anixter’s Privacy Policy for more information on website cookies.

What are the password guidelines?

Your password must contain:

  • A minimum of 8 characters
  • At least one upper case letter 
  • At least one lower case letter
  • At least one numeric character

You password must not be the same as your user ID.

What is Anixter.com's customer service business hours?

Anixter.com Customer Services is available Monday to Friday from 8:00 a.m. to 5:00 p.m. United States Central Time except on public holidays.

What can I do if I have an out-of-hours project emergency?

If you have a project emergency outside of regular business hours you can all 1.888.264.9784. Please leave a message detailing the nature of the emergency and how we can help, and the duty manager will contact you with a solution or to request further information.

Does Anixter.com have a timeout for your session?

Your session will timeout if there was inactivity for 30 minutes.

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