Streamlining Global A/V Deployments for an International Software Company

 

Customer

International software company

Challenges

  • Deployment timelines were frequently missed
  • The large scale of the project led to sourcing inefficiencies
  • Increasing costs due to last-minute expedite fees and shipping from multiple sources

Solutions

  • Designed a custom room-in-a-box A/V solution
    • This plug-and-play solution included the following deployment services:
      • Unpackaging components
      • Pre-assembly
      • DOA testing
      • Asset tagging
      • IP addressing
      • Custom kitting
  • Streamlined communication through global ordering platform:
    • Electronic online global ordering
    • Inventory availability
    • Electronic invoicing
    • Order status and tracking


Results

  • Reduced deployment costs
  • 60-80 percent faster installation
  • Reduced non-productive labor
  • Increased customer satisfaction
  • Better visibility and streamlined communication
  • Standardized system and processes across all locations
  • Integrator benefited from reliability of delivery and product consistency