Helping healthcare organizations to improve patient experience

Avaya is helping healthcare organizations to improve the experience of patients and providers through technologies that improve the team collaboration for care, communication with the patient, and other services. The Avaya solutions that enable telemedicine, remote outpatient service, and virtual healthcare assistance have helped improve patient outcomes and an increase in productivity of the care team, and have allowed a greater control of costs -while allowing to address the security concerns related to the protection of data as well as keeping them accessible.

Avaya helps healthcare organizations to improve the patient experience

Avaya is helping healthcare organizations to improve the experience of patients and providers through technologies that improve the team collaboration for care, communication with the patient, and other services. The Avaya solutions that enable telemedicine, remote outpatient service, and virtual healthcare assistance have helped improve patient outcomes and an increase in productivity of the care team, and have allowed a greater control of costs -while allowing to address the security concerns related to the protection of data as well as keeping them accessible.

Avaya has:

  • Mobile Collaboration, which can extend the patient experience that is connected to the entire care and support team. Avaya Mobile Activity Assistant and Avaya one-X Mobile® help keep providers, patients and health professionals connected from anywhere, anytime via smartphones and tablets for better coordination, faster care and greater patient involvement.
  • Video Collaboration technologies that enable telemedicine, and also connect isolated or small clinics with larger health centers where the specialists are. It also allows health professionals to capture and share important images with colleagues regardless of their location, and help provide the necessary treatment on time and effectively. Avaya solutions, such as Scopia Desktop, help facilitate home care, which is becoming more essential in the current time, as providers strive to reduce costs, and multiple video solutions play a key role in promoting medical education.
  • The Contact Center Health Technologies, such as Avaya Proactive Outreach Manager, reduce administrative resources for appointment reminders, improve the payment system, and support the ongoing patient care. Avaya can mix incoming and outgoing communications in a seamless experience.
  • It improves security and protects data while maintaining an access to the information. Compliance with HIPAA privacy regulations and security standards of PCI data can be difficult. Avaya VENA Fabric Connect helps protect sensitive data with the flexibility to isolate areas of the network and it can segment the Wi-Fi for visitors, medical devices and payment systems.

Avaya provides communications, collaboration and networking solutions to over 5,500 healthcare institutions worldwide, including seven out of 10 important hospitals. In the last six years, the company has invested more than $2.5 billion in R&D on technologies that have helped transform businesses, including the healthcare industry and medical practices.

 

"The healthcare industry has long understood the value of technology to improve the delivery of health care, and is now one of the main vertical markets that include communications and collaboration solutions to provide an end to end experience that is accessible to a wider group of patients. The profound experience of Avaya in this industry allows the healthcare organizations to take advantage of communications and collaboration solutions with due privacy, compliance and security which are necessary to deliver a holistic patient experience".

-Tara Mahoney, Director Senior, Avaya Professional Service Healthcare Consulting