Gold Membership is much more than just a repair warranty. It is a comprehensive maintenance and support program that offers expanded coverage for Fluke Networks' products and accessories. It provides a premium level of support to minimize business down time and ensure a high return on your investment. 3-Year Gold Membership provides a 10% discount off current Gold pricing along with 3-year price protection. On average customers can save up to 19% over 3-years by taking advantage of the 3-year Gold Me mbership option. Gold Membership is available for most Fluke Networks products in 1-year or 3-year (save 10% with 3-year) contracts.
- Technical Support: Unlimited 24/7 technical expertise with local language support. Gold members are provided with direct members-only priority phone numbers to our world-class Technical Assistance Centers (TAC).
- Repair: Unlimited, no-hassle, no-charge PRIORITY repair services including labor, parts and shipping.; Loaner unit: A loaner unit or replacement unit can be provided during repair, available the next business day for ZERO downtime. Accessories: Parts and accessories that shipped with your un it and have been qualified as defective or faulty by our technical assistance center will be replaced free of charge during the term of your Gold membership.
- Calibration: One annual precision calibration and factory refresh per annual contract period. In addition, all accessories are inspected and replaced if faulty.
- Upgrades/Updates: Valuable software and firmware upgrades for your unit during the year giving you the latest functionality, improving technical efficiency and troubleshooting.
- Discounts and Members-Only Promotions: Special discounts are offered to Gold customers on new products, enhancements and used demo equipment.
- Easy Access to Gold Entitlements: Upon purchase, your company will receive a unique Gold Membership Number and PIN f or secure access to your online Gold account