New Cisco Study Predicts Dramatic Change in IT Operations as CIOs Embrace Analytics and Automation

88 Percent of Respondents Identify Investing in IT Operations as Key to Driving Premptive Practices and an Enhanced Customer Experience

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SAN JOSE, Calif.—  Cisco has announced the launch of its new IT Operations Readiness Index revealing how data is transforming the way businesses operate their IT. The Index surveyed more than 1,500 senior IT leaders from across the globe to understand where organizations are on their IT operations transformation journey, revealing a four-step model for IT operations maturity, focused on how organizations handle events they face.  

Joseph Bradley, Global Vice President, IoT, Blockchain, AI,and Incubation Business, Cisco says: “Gone are the days of IT leaders relying on past monthly reports and hours upon hours of manual operational tasks to deliver results in the face of growing infrastructure complexity. Instead, fueled by data and empowered by automation, IT can operate in real-time, be predictive, and rely on detailed data to have a true seat at the table, delivering strategic value for their organization and for their customers.”

Introducing the IT Operations Readiness Index

Today IT spends around 78 percent of their budgets simply "running the business" which leaves little room for innovation. However, there’s a way to reallocate budgets to prioritize transformational activities with some organizations already progressing along the IT operations maturity model. 

First, it’s important for IT to understand where organizations are on the four-step maturity model and where they would like to be in two years: 

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