NETSCOUT's support and maintenance program offers expanded coverage for NETSCOUT's products and accessories. It provides a premium level of support to minimize business downtime and ensure a high return on your investment.
Members enjoy the following privileges:
- Software/firmware upgrades
- 24x7 priority Technical support
- Know How? access to our extensive knowledge database
- Members Only? discounts and promotions
- Software and firmware upgrades---Your product will never be out of date. You'll receive access to all software upgrades via "MY ACCOUNT", giving you the latest functionality, improving technical efficiency and troubleshooting. Upgrades also include Ma nagement Information Base (MIB) library updates for applicable products.
- Unlimited 24x7 technical support---Extend the expertise of your staff. Includes priority access to our world class technical assistance center (TAC) via members-only phone numbers.
- Unlimited access to our Knowledge Base---You'll have an open door to valuable proprietary information we've gathered from helping customers over the years. It also includes helpful technical articles written by our experts.
- Members-Only promotis---Your membership qualifies you for "Members Only" promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values.
- Training opportunities---Access to our growing library of online training materials, including on-demand training videos and webcasts via MyAccount at ENTERPRISE.NETSCOUT.COM/MYACCOUNT.