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TNCARE-P-TIER-24 | TRANSITION NETWORKS

TRANSITION NETWORKS | TNCARE-P-TIER-24 | TNCare Premier Package, Tier 24

  • Réf. fabricant TNCARE-P-TIER-24
  • PART #570619
Type of Service: SOFTWARE & KEY CODES UPDATES
Description

The TNCARE-PREMIER support package can be purchased as an option to provide the ultimate in software and support services. While providing the services included in the TNCARE-ENHANCED package, TNCARE-PREMIER adds 24 hour/7days a week live phone access to support technicians that can remotely access, troubleshoot and correct network issues. TNCARE-PREMIER customers will have access to installation user manuals, tech notes and firmware upgrades for products with an active hardware warranty through the TNCARE customer support website

Caractéristiques
  • Web support- access to product manuals, access to tech notes, live web chat with technicial support engineers
  • Email support- 7:00 am- 5:30 pm monday-friday central US time email access to technical support engineers provided for all Transition Networks products
  • Phone support- 24 x7 live phone support with translation services
  • Post-sales support (professional services), remote diagnostics and troubleshooting (requires network access)
  • Applicable products - Carrier class products including S3280x, S4140, S4212, S4224, INDURA PacketBand, MediaBand, DataBand and Liberator
Spécifications
  • Item: Premier Package
  • Tier: 24
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